Business Enablement SpecialistClient Service Job ID 2022-11777 Alpharetta, Georgia 04/16/2022
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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
The Business Enablement Specialist, based in Atlanta Operations, Alpharetta, GA, supports
10-15 Client Service Teams (CSTs) with execution of the Client Service Process to attain annual strategic retention objectives, drive risk improvement, strengthen client loyalty and enable the success of operations as needed. The position coordinates with marketing functions to create client-centric plans that deliver maximum impact through personalized assets and resources. The candidate will apply knowledge of our business and offerings and connect them to the client needs through customized campaigns. The ability to translate engineering and insurance information graphically to the C-Suite is needed through a creative services approach.
We are looking for a creative consultant to work alongside our engineering and underwriting and sales teams. The BES should be adept at collaborating with other professionals, finding creative ways to message complex business and engineering issues and preparing detailed proposals.
Use knowledge of our business and offerings and connect them to the client needs through personalized client-facing collateral (e.g., client service plans, risk improvement plans and stewardships). Identify internal and external resources for use in marketing execution for targeted strategic accounts.
Understand which internal marketing campaigns and assets to use for individual account engagement planning.
Review and understand Client Relationship Survey scores and support CSTs to modify internally- and externally-facing material to addresses deficiencies, if any, in those scores.
Orchestrate and lead ongoing account check-ins with CSTs to ensure account goals, key contacts and account plans stay on track and discuss upcoming account requirements and modifications.
Measure and analyze client-centric program performance on agreed-upon account targets. Provide ongoing data and insights on strategic accounts and contacts within these accounts.
- Excellent verbal and written communications skills.
- Project management skills.
- Ability to influence and lead initiatives.
- Thorough knowledge of the complete suite of Microsoft products.
- Experience with CRM systems (i.e., Microsoft Dynamics 365) a plus.
- Excellent Creative Suite Skills
- Working knowledge of Adobe InDesign, Photoshop, Illustrator
- Proven experience mining the web and familiarity with social networking tools.
- Proven ability to multi-task and establish priorities.
- Ability to be proactive, goal oriented and collaborative.
- Ability to quickly learn new technologies.
- Bachelor’s degree in Marketing, Graphic Design, or related field.
We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.
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