Location Scheduling Specialist
Administrative, Other Careers Job ID 2023-13186 Primary Location: Alpharetta, Georgia, Parsippany, New Jersey, Reston, Virginia Additional Location(s): Parsippany, NJ; Reston, VA 04/28/2023More information about this job:
Overview:
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000- size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
Job Summary
This is the first of three levels within the Location Scheduling Specialist job family and requires extensive supervision and mentoring.
The main responsibility is to maximize location-based field consultants (FE, JC and potentially other field services) time with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff.
Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process.
Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Global Group. Incumbents require strong customer service skills.
Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field service personnel. Routinely coordinates with work assignment, ESD management and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.
Responsibilities:
Under extensive training and mentoring will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars; communicates with FM Global/AFM/MBRe clients and coordinates visit times; prepares and distributes visit agendas; works with work assignment team and Client Service Teams to resolve problems with visiting a client's site.
Establishes working partnerships with external clients and internal clients.
Qualifications:
Except where required by licensure or regulation a combination of comparable education and experience may be used to satisfy qualification requirement.
4 Year College Degree/Bachelors preferred!
Combination of education and work experience will be considered.
2 Years Customer service and work scheduling or strongly correlated work experience
Skills
- Knowledge of Microsoft Office applications, specifically Excel and outlook with ability to learn new systems
- Good Communication skills, both oral and written.
- Embraces teamwork
- Team-player, with ability to work independently
- Problem-solving abilities
- Ability to plan, organize and prioritize work
- Attention to detail
- Self-motivated
- Solid math aptitude and analytical skills
- Time management
- Flexibility/adaptability to change, works well under pressure
- Ability to multi-task
- Customer service oriented
The hiring range for this position is $43,200 to $62,100. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.
FM Global is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.
