Scheduling Support Specialist
Administrative - Other, Other Careers Job ID 2023-12981 Primary Location: Creve Coeur, Missouri 03/17/2023More information about this job:
Overview:
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
This is the first of two levels within this job family. The Location Scheduling Support Specialist I will handle various scheduling support activities with increasing complexity requiring technical knowledge of systems and procedures under direct supervision.
This position is responsible for implementing Location Scheduling Service support. Provides exceptional internal and external customer service and delivers field correspondence in a timely manner. Conducts routine risk improvement follow-up activities at the direction of consultants within assigned territory.
Interacts with scheduling and work assignment team members and assigned field territory to run various audit reports and resolve discrepancies. Performs various location scheduling service support activities under supervision and direction to ensure timely delivery of scheduling services. Responsible for ensuring all field engineering and jurisdictional work is closed out and issues resolved as this has a direct impact on achieving corporate and operations objections through effectively applying consultant resources globally. Follow established standardized practices and suggest continuous process improvement.
Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field consultant personnel and scheduling practices. Assists in delivering on-boarding presentations to new field consultant staff to train field staff in scheduling practices and expectations.
Responsibilities:
Performs follow-up activity with our clients for loss prevention recommendations made at the request of FE within service territory in support of operations and corporate risk improvement objectives. Use standardized tracking methods in accordance with documented procedures.
Distributes field engineering correspondence to our clients in accordance with corporate guidance for assigned territories.
Facilitates on boarding new field engineer consultant staff throughout assigned territory and provides calendar guidance and sets expectations for scheduling practices.
Reviews various audit reports, identify, and resolve discrepancies, ensure data integrity in corporate systems in direct support of scheduling and work assignment teams to ensure data quality and order completion. Begin training to understand scheduling practices.
Qualifications:
- 4 Year / Bachelors Degree
- Combination of education and work experience will be considered
- Minimum 2+ years work experience in an office environment, preferably within logistics support or supporting a work group and/or manager. Project coordination experience preferred!
The hiring range for this position is $43,200 to $62,100. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.
