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Associate Chapter Lead – Infrastructure and Cloud Engineering

Johnston, Rhode Island

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We connect people, processes and technologies. We enable strategy, empower business, and create value for clients, partners and employees. That's what makes Technology at FM Global so exciting. We build resilience and security into all aspects of our technology infrastructure which is the cornerstone from which all other services are provided.

  • Full Time

    Full Time

  • Level: Mid

    Level: Mid

  • Travel: Yes

    Travel: Yes

Success Profile

What makes a successful Consultant Engineer at FM Global?
Check out the top traits we're looking for and see if you have the right mix.

  • Collaboration and Teamwork
  • Ensures Accountability
  • Technical Knowledge
  • Communicates Effectively
  • Attention to Detail
  • Problem Solving



For our 1,800 engineers helping protect our clients' businesses against potential disaster, the ability to reliably transact business from anywhere in the world is critical. That's what makes designing IT systems at FM Global so exciting. My colleagues and I build innovative mobile solutions that ensure critical loss prevention information is never more than a click away. This commitment to protecting our clients' businesses from loss through advanced technology solutions is why I choose to work at FM Global.

George — Information Technology Manager — Employee Since 1995



Job ID 2021-11308 Date posted 11/09/2021 Locations Johnston, Rhode Island

More information about this job:


FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


The Associate Chapter Lead works as part of a product team to lead and inspire Infrastructure and Cloud Engineering staff, collaborate with architects to guide technology direction for the product, and works hands-on with the development, operations, and engineering staff to motivate and help ensure successful product delivery. As manager, leader and coach to Infrastructure and cloud engineering staff, the Associate Chapter Lead works to build and maximize the capabilities and skills of employees on the team, model knowledge sharing within the team, and acts as a catalyst in the development and growth of these individuals and the team. This role understands product strategic direction and backlog and evolves skills of team members and team composition to meet the current and future needs. The Associate Chapter Lead acts as practice leader and domain SME who engages with the product owner, solution architect, software engineers and experience designers, in addition to managing infrastructure and cloud engineering staff.

Develop technology skills and capabilities, and employee competencies, of chapter members. Set individual and team goals for chapter member development and growth, and measure progress.

Partner with Product Owners, Solution Architects, Software Engineers and Experience Designs to influence product technology direction.

Remove organizational impediments to allow chapter members to contribute effectively and efficiently

Develop technology skills and capabilities, and employee competencies, of chapter members. Set individual and team goals for chapter member development and growth, and measure progress.


Five Years Minimum Experience

  • Experience in evaluating technologies and running effective technology proof of concepts.
  • Experience interviewing, assessing and nurturing personnel.
  • Experience in coaching, mentoring, and developing highly motivated technical workforce.
  • Experience influencing.
  • Experience creating high performing teams.
  • Domain Experience in one of the following areas: cloud infrastructure, platform engineering, data center transformation, modern workplace enablement, DevOps/Lean/Agile


  • Strong communication skills to provide guidance and education on new concepts and practices to chapter members
  • Ability to coach technical individuals on performance and skill development
  • Ability to resolve conflicts within and across teams
  • Ability to organize events (guild meetings, hackathons, technical debates) in the subject area
  • Ability to create an atmosphere of psychological safety through trust, openness and a generative culture while delivering significant business value
  • A strong bias for automation and taking think time to determine the right way to solve a problem versus band aids or quick fixes.
  • A solid foundational understanding of IT infrastructure, networking, remote/virtual desktop technology, cloud computing, as well as familiarity with DevOps Culture.
  • Experience leading through ambiguity and comfort with making decisions despite incomplete information and/or requirements.


Technical Certifications

Agile Certifications

Bachelor’s Degree in Computer Science, Computer Information Systems or Software Engineering

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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