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Benefits Operations Supervisor

Human Resources, Other Careers Job ID 2022-11926 Johnston, Rhode Island 05/02/2022
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More information about this job:


FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Supervises a team of individual contributors who exercise independence in assignments. Accountable for implementing operational plans and initiatives to achieve results. Participates in the development of policies and procedures.


  • Establishes project plans and directs the team in accomplishing operating objectives
  • Manages and develops the team
  • Liaises with HR Product on Workday functionality impacting benefits administration
  • Oversees documentation of processes and standard operating procedures
  • Develops metrics to assess effectiveness and efficiency
  • Identifies improvements, automation opportunities, and considers alternative service delivery approaches
  • Participates in the development and distribution of communications to HR, Managers, Employees and Retirees related to benefits administration
  • Provides benefits administration subject matter expertise to COE (Non Operations) to help inform design/development of programs
  • Manages the annual audit processes including collaborating closely with vendors and other internal teams and establishing a project plan for the team
  • Manages the relationship with benefits vendors and oversee the teams’ use of the related online tools. Liaises with COE (Non Operations) on any escalated or widespread issues
  • Prepares reports or sensitive data related to benefits administration for the CoE/Leadership


  • Bachelor’s Degree
  • 5-7 years’ experience
  • Advanced knowledge of health and welfare and retirement benefit programs
  • Experience leading a team and ensuring a high level of customer service
  • Strong project management skills and experience developing processes and standard operating procedures
  • Strong communication skills and ability to collaborate with others to accomplish objectives, prioritize and resolve problems
  • Strong HRIS skills and experience with Workday, including configuration
  • Focus on achieving results

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.


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