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Data Networking Specialist (Multiple Levels)

Information Services - Networking, Information Services - Other, Information Technology Job ID 2023-12727 Primary Location: Johnston, Rhode Island 01/12/2023
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More information about this job:


This a remote position with required quarterly travel  to headquarters located in Johnston, RI based on business needs. Must be willing to work EST hours. 

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in over 100 countries, in many challenging roles.


This position is responsible for the operational support of all LAN/WAN services and associated data networking hardware/software. This person in this position will participate in the installation, configuration, and maintenance of associated data networking products and services. This is the second level in the Data Networking job family.

Provides operational support for FM Global’s corporate network needs for a variety of business platforms for over 60 global locations. Will include data networking equipment and services including those related to routers, switches, remote access equipment, wireless, bandwidth termination devices, and cable/fiber infrastructure wiring and conduit systems. Participates in equipment and carrier services installation and configuration activities.

Will be “On Call” on a rotational basis for 24 hours and 7 days a week once per month.

Knows the latest in data networking technologies and maintains a basic knowledge of business requirements in order to make recommendations, provide innovation and process improvement and documentation expertise.

Ensures compliance with established security practices, and report discrepancies. Stays ahead of security technologies and trends.

Troubleshoots basic network issues through the use of tools and methodologies.

Demonstrates ability to identify root causes and suggest potential solutions.

Monitors performance in the areas of response, throughput, and availability using standard network tools such as Riverbed NPM.

Solves problems with organization technology platforms such as Cisco Ice, Cisco ATI, Data Center, VPN Authentication and wireless networking.

Works to achieve the end user service levels established for data communications network. Identifies opportunities and suggest solutions for improving service efficiency and effectiveness. Alerts management, Help Desk team, and other IT groups when sensitive issues arise or a major problem is suspected. Provides status updates to senior team members and team management as required.

Maintains related data network documentation, ensuring that any configuration, hardware, software, and/or environmental changes are adequately reflected in documentation updates.

Maintains effective vendor communications during installation and troubleshooting activities.


Technical knowledge

  • Knowledge in the configuration and support of routers and switch equipment
  • Conceptual knowledge of network security devices including firewalls and network authentication
  • Systems such as Radius (Cisco ISE)
  • Familiarity and work experience with network optimization tools
  • Techniques including bandwidth management devices, load balancers, compression, and traffic shaping and filtering.
  • Knowledge of network modeling and trending tools and practices
  • At least limited knowledge of carrier transport technologies and related principles
  • Base level understanding of FM Global business and related processes!

Technical skills

  • Ability to resolve fundamental to complex problems with minimal supervision
  • Fundamental skills pertaining to industry standard protocols and network transport, naming, and addressing principles including TCP/IP, DHCP, and DNS
  • Experience with wireless connectivity including Cisco wireless controllers, Cisco wireless points, wireless network set up configuration, troubleshooting and improvement.
  • Expertise in technology problem solving with systems such as Cisco ICE, Cisco ATI, Data Center and VPN authentication.
  • Prior experience with monitoring network performance using Riverbed and expertise with LPLS and BGP.

Soft Skills:

  • Executive presence, clear concise communications skills (both oral and written)
  • Open minded, innovative, and a creative problem solver.
  • Time management, process driven and well organized.
  • Strong current industry knowledge
  • Great teammate who will partner with peers and functional leaders


Associates or Bachelor’s degree in a related field, or equivalent work experience or technical training with a non-related degree required

The salary range for this position is $76,200 to $159,400. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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