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Infrastructure Engineering Manager (Chapter Lead)(Multiple Openings)

Johnston, Rhode Island

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We connect people, processes and technologies. We enable strategy, empower business, and create value for clients, partners and employees. That's what makes Technology at FM Global so exciting. We build resilience and security into all aspects of our technology infrastructure which is the cornerstone from which all other services are provided.

  • Full Time

    Full Time

  • Level: Mid

    Level: Mid

  • Travel: Yes

    Travel: Yes

Success Profile

What makes a successful Consultant Engineer at FM Global?
Check out the top traits we're looking for and see if you have the right mix.

  • Collaboration and Teamwork
  • Ensures Accountability
  • Technical Knowledge
  • Communicates Effectively
  • Attention to Detail
  • Problem Solving



For our 1,800 engineers helping protect our clients' businesses against potential disaster, the ability to reliably transact business from anywhere in the world is critical. That's what makes designing IT systems at FM Global so exciting. My colleagues and I build innovative mobile solutions that ensure critical loss prevention information is never more than a click away. This commitment to protecting our clients' businesses from loss through advanced technology solutions is why I choose to work at FM Global.

George — Information Technology Manager — Employee Since 1995



Job ID 2021-10965 Date posted 01/04/2022 Locations Johnston, Rhode Island

More information about this job:


FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


Chapters: We have multiple positions available. The Chapter Groups include the following:

  • Chapter Lead Modern Workplace Engineering 
  • Chapter Lead Core Infrastructure 
  • Chapter Lead Platform Engineering 
  • Chapter Lead Continuous Improvement Engineering 

The Chapter Lead is responsible for the strategic direction of the technology managed within their chapter. They act as a Matter Experts to guide core and advanced FM Global technology vision, build and maximize the capabilities within the infrastructure engineering and architectural Chapters.

The Chapter lead is a technologist who assists in aligning the technical vision and roadmap with the ability of the organization to execute on it, and is constantly searching for opportunities to identify relevant technology trends and innovations that could improve infrastructure engineers’ skillsets and overall technology product delivery. The Chapter lead acts as practice leader who engages with product and portfolio owners, information security, architecture, and technology operations as technical SME.

The Chapter Lead is a strong technical leader responsible for piloting new and emerging technical capabilities and putting legacy ones in containment within their respective Chapters.

They manage and support Chapter members in a professional manner and responsible for the development and growth of their Chapter members.

Set core and advanced technology vision for FM Global, develop technology capabilities and skills of Chapter members.

Work with architecture and product teams on developing an ongoing technology roadmap for the technologies managed within the chapter.

Participate in solving complex problems that require the highest competency level as an expert organizer in consultations with architects, infrastructure team members, product team members, and other experts.

Proactively formulate recommendations in technology based on market trends and potential investments, technical and organizational issues for efficient product delivery.

Set targets for development and growth and complete final assessment of Chapter employees in professional development.

Prepare decisions to hire/dismiss Chapter employees in consultation with Product Owners.

Resolve organizational issues of keeping the Chapter members at work and meeting product demand.

Set up interaction and knowledge sharing processes among Chapter employees in different Squads.


  • 6+ years of managing large enterprise infrastructure engineering teams across several modern initiatives and programs.
  • 10+ years of experience as an infrastructure engineer (experience in Financial Services or Insurance a plus)
  • 3+ Years’ experience in solutioning and delivering cloud-based IaaS, PaaS and SaaS infrastructure.
  • Experience in delivering infrastructure as an integrated component of a large-scale transformation program in an agile operating model a definite plus.       
  • Experience in evaluating technologies and vendors and managing technology vendor engagements.
  • Experience in hiring, coaching, mentoring, and developing highly motivated and talented technical workforce.
  • Experience working in fast-paced technical environments to promote agile principles and mind-set across the organization.
  • Experience running effective technology proof of concepts, and managing technology vendor relationships.
  • Experience in coaching, mentoring, and developing highly motivated technical workforce.


Bachelor’s Degree in Computer Science or equivalent is required. Master’s Degree in Computer Science or Management of Information Systems is a plus.

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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