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Network Infrastructure Leader

Information Services - Other, Information Technology Job ID 2022-12312 Primary Location: Johnston, Rhode Island 09/23/2022
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More information about this job:

Overview:

This position is open to remote candidates with quarterly or monthly travel to headquarters located in Johnston, RI dependent on business needs. Must be willing to work Eastern Time.

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


Responsibilities:

The Network Infrastructure Leader manages Network Infrastructure & Implementation Services throughout the entire lifecycle. This individual sets strategic direction defines service levels and manages risk associated with the data networking service. The individual will establish and manage a service portfolio using Agile practices with clear metrics, continual service improvement plans, and the “voice of the customer” process. The network infrastructure leaderis also responsible for service delivery and will lead a team of assigned resources with day-to-day support, operations, implementations, and incident management.

Specific to technologies, this role requires strong leadership experience in all aspects of Data, Voice, and Cloud networking, including but not limited to LAN, WAN, Wi-Fi, VPN, IPT/SIP voice, performance/utilization monitoring & metrics, network security practices, and disaster recovery. This position's incumbent must also have experience in taking care of communication carriers, have a firm understanding and background in the IP protocol, switching/routing, and network security devices, and demonstrate an understanding of data and voice reference architectures.

Summary/ Responsibilities

Owns the global support journey service vision. Is accountable for the alignment, prioritization of value, oversight, cost management, and ensures a healthy service backlog for in-scope service areas while striving for timely delivery.

Works closely with key business and Strategy & Business Enablement stakeholders. 

Supports the “voice of the customer” from the business point of view and guides in assessing, mitigating, and managing service opportunities and risks. 

Defines and positions the visions for all services. Engages customers and service teams and manages the service management and brand of the various services within a journey.

Aligns stakeholder input into service and journey vision and roadmaps while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer. Manages and monitors the value of team delivery and service metrics. Takes advantage of the service Key Performance Indicators and overall service performance (and other business metrics) to optimize the service.

Reviews and supports the scope and value of the minimum viable product (MVP) defined by the team to ensure alignment with enterprise goals and objectives. Responsible for removing roadblocks, constantly communicating, and coordinating service investments and strategy with senior stakeholders and business partners. Manages overall service delivery for planned and unplanned work activities and partners with key business leaders to resolve open issues/questions quickly and efficiently to ensure timely delivery by all teams. 

Actively and effectively uses metrics and suggests new solutions to increase the service’s business value and usability. Analyze and review the delivered by the service and how it aligns with the client’s strategy. Accountable for maintaining and communicating service vision and roadmaps for all services within the journey. Working with both engineering and operations teams as well as other key areas of strategy & business enablement to reviewand manage delivery, implementation, and operations support plans for services. Accountable for service image, branding, satisfaction metrics (e.g. net promoting score/customer satisfaction score for all services in the journeys).

Accountable for removing roadblocks, constantly communicating, and gaining alignment on product/service investments and strategy with senior business partners. Handles product/service delivery, partners with key business leaders to resolve open issues/questions quickly and efficiently to ensure timely delivery .

Cultivates a culture of automation, efficiencies in delivery, communication/collaboration, and metrics to drive decision-making and accountability.

Qualifications:

5-10 years’ experience in information technology service/product management leadership with prior experience as a Sr. level network engineer.

3 to 5 years in Agile practices, IT Service Management, ITIL framework, customer experience, and service level management. 

Managing a Kanban board in Azure Dev Ops in an enterprise infrastructure environment is highly preferred!

A servant leader and role model with exceptional planning, analytical, decision-making, organization, communication, and teamwork skills, as well as strong enterprise infrastructure knowledge with the ability to influence others and build consensus.

An empowering and creative leader with experimental mindset with demonstrated willingness to learn and develop others.

Education

4 Year College Degree/Bachelors; Information Security / Assurance, Computer Science, Information Technology, or a related field, or equivalent work experience or technical training with a non-related degree

We are considering Mid and Senior Level candidates for this role. The range is $118,900 to $170,900. The range is representative of the hiring salary for the role. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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