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Product Owner - Content, Knowledge Management, and Cognitive Platform Services

Agile, Information Technology Job ID 2022-12009 Primary Location: Johnston, Rhode Island 09/23/2022
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More information about this job:


FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


This position is open to candidates seeking remote opportunities that are comfortable with quarterly travel to Headquarters located in Johnston, RI.

Do you have a passion for decisioning platforms and cloud based cognitive services?

Do you enjoy working with teams on projects around decision automation, machine learning, or knowledge management?

Do you want to drive strategy, enablement, technology, and operations for a portion of an enterprise’s modern information and data architecture by leading a team of engineers and developers focused on value delivery?

The Technical Product Owner (TPO) – Decisioning, Cognitive Services, and Chat works with the area Staff VP, Senior Technical Product Owner to provide leadership and innovation in building and managing a portfolio of platform-based mission critical enterprise technology capabilities (architecture, technology, services, and operations) inclusive of (but not limited to) the decisioning, rules, speech, vision, and conversational AI/chatbot spaces.

Specifically, the TPO:

  • develops, manages, and executes on a vision for domain related enterprise technology capabilities which support advancing digital solutions and business operations repeatably and at scale
  • designs and handles roadmaps and architectures, in conjunction with Enterprise Architect, Solution Architect, and other partners, which realize that vision
  • executes on roadmaps and architectures by leading a team or teams of technology professionals (information engineers, software engineers, etc.) to deliver platform based technical capabilities
  • prioritizes and handles delivery backlogs to achieve intended goals and metrics
  • leads key interactions with business partners such as product teams, technology teams, business teams, talent chapters or CoEs, or vendor/manufacturers
  • collaborates with Business Product teams or business departments to solve business needs
  • leads technology capability proof of concepts or pilots

Technology capabilities spaces around:

Decisioning, Rules, Speech, Vision, and Conversational AI/Chatbot, etc.

Related technology management areas such as:

Information Systems Management, AI/ML Ops, etc.


5-10 years’ experience with:

  • agile product management, software development, technology and/or consulting
  • talent mentorship and team management including and developing highly motivated technical talent
  • Architectural (multi-system) based technology capabilities or solutions
  • Running effective technology proof of concepts
  • Evaluating and selecting technologies
  • Managing vendor relationships
  • Strong planning, analytical, decision making, communication and presentation skills

Ability to lead definition of vision and roadmaps and handle backlog for a portfolio with a heavy concentration on: 

  • custom platform and services architectures, software, and vendor technology products around Decisioning, Rules, Speech, Vision, Conversational AI, or other associated AI/ML integrated technologies
  • data integration operations: event driven architecture, REST API based, and integration of structured and unstructured data
  • related technology and health services operations (such as lifecycle management, architecture-based analytics and health monitoring)

Ability to learn new technologies, concepts, and practices and enable and educate technical and non-technical talent, within the chapter and beyond.

Validated ability to resolve issues within and across teams

Ability to organize events (e.g. theme meetings) and present in person and remote

Ability to engage and present to sr. and executive leadership

Ability to create operational processes and materials to ensure repeatable and consistent delivery of technical capabilities

Background or experience delivering information (content, data, knowledge) based solutions involving Decisioning, Speech, Vision, Conversational AI technologies desired

Actico Decision Management Platform, Azure Cognitive Services, Software development (agile, .NET, Azure), Kore.AI or other conversational AI platforms, Kafka or other event streaming platforms, REST based API development, or other technologies and platforms a plus

Knowledge of Commercial property insurance a plus! 


4 Year College Degree/Bachelors 

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more! 

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. 

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

The salary range for this position is $118,900 to $170,900. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.


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