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Product Owner � Knowledge Management (Engineering)

Information Services - Other, Engineering - Other, Information Technology Job ID 2023-12766 Primary Location: Johnston, Rhode Island 01/18/2023
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More information about this job:

Overview:

This a remote position with required quarterly travel  to headquarters located in Johnston, RI based on business needs. Must be willing to work EST hours. 

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. 


Responsibilities:

Come join FM Global's Technology Products team and put your leadership and innovation in building and managing key mission critical business technology products.

We are looking for a motivated and dedicated technologist to take on an exciting role as a Product Owner (PO) to lead a team of software engineers and technology professionals to drive and deliver valuable products and co-create outstanding experiences. You will be creating the technology product vision and roadmap, prioritizing and handling product backlogs while striving for timely delivery. 

You will also be representing the interest of your customer and key business partners and stakeholders to our teams while delivering on the product vision. The PO manages key interactions with key business partners, users, and other product teams, and collaborates with business departments to solve for business needs. The PO also executes on the product roadmap to achieve the intended products metrics and business goals.

Responsibilities include: 

  • Leads one or more product teams (20 software engineers, technology professionals, and UX designers) to deliver valuable, quality, and timely product features and capabilities in alignment with enterprise priorities, and with business and technology operational excellence. 

  • Leads development effort in the Knowledge Management space, including codification of workflows and informational content from existing standards and documents, as well as development of an authorship solution that will empower Subject Matter Experts (SMEs) to keep the codified standards up to date through periodic updates.

  • Contributes to the overall development effort of Polaris, through Knowledge Management and other means. Polaris is FM Global’s new field engineering platform that will replace Horizon, MyVisit, Visit Planner, and other field engineering applications.

  • Works with FM Global’s new remote assessment technologies to empower the use of Knowledge Management data in the remote assessment process.

  • Owns the technology product vision. Accountable for defining and prioritizing healthy product backlogs for all their products while aiming for timely delivery, representing the customer and partners to our teams.

  • Works closely with Subject Matter Experts (SMEs), operations and staff team members with strong business domain knowledge to understand the needs and opportunities for the product. Handles interactions with key business partners and users for products within their journey. Attends product team ceremonies for more than one product team. 

  • Defines and translates the product vision into feature(s) and tactics for our technology products. Supports communicating the product strategy effectively to key stakeholders and team members. 

  • Leads and influences our customers and product teams daily by explaining the value of our product and its features. Assists with gaining dedication to implementation. 

  • Breaks down our commitments to measurable and achievable work. Works day to day with the product teams clarifying customer requirements, removing roadblocks, constantly communicating, and gaining alignment around feature or product strategy. 

  • Leads product delivery of defined scope, partners with operations users, SMEs, and business teams to ensure user stories are clear, removes barriers for team members, and resolves open issues/questions quickly and efficiently. Acts as the “voice of the customer.” 

  • Develops, reviews, and approves all product user stories and leads the product demo for the product user panel. 

  • Participates in team retrospectives to validate quality and provide feedback to the team to improve team processes.

  • Leads and coordinates delivery, training, and support plans. 

  • Ensures that internal and external customers receive timely, efficient service for all products in the journey.

Qualifications:

5-10 years’ experience in business, engineering, product management, software development, technology and/or consulting. 

  • A servant leader with outstanding planning, analytical, decision-making, organization, communication, and teamwork skills. 

  • Strong commercial insurance knowledge is highly preferred along with the ability to influence others and build consensus.

  • Able to make difficult and quick decisions daily with incomplete information for all products across the journey. 

  • Strong communication and collaboration skills, solid analytical and problem-solving skills along with capability to drive initiatives towards completionand is able to work with all levels of team members and leadership. 

  • Innovative and creative leader with experimental mentality and demonstrated willingness to learn and experiment.

  • A technologist capable of leading a mission critical technology product to deliver business value. 

  • Intermediate skills in Excel and PowerPoint

  • Experience with FM Globalengineering standards and requirements is preferred.

Education

  • 4 Year College Degree/Bachelors or equivalent work experience 

The salary range for this position is $126,800 to $182,300. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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