Head of Global Technology Infrastructure Services
Johnston, Rhode Island
We connect people, processes and technologies. We enable strategy, empower business, and create value for clients, partners and employees. That's what makes Technology at FM Global so exciting. We build resilience and security into all aspects of our technology infrastructure which is the cornerstone from which all other services are provided.
What makes a successful Information Technology employee at FM Global?
Check out the top traits we're looking for and see if you have the right mix.
- Collaboration and Teamwork
- Ensures Accountability
- Technical Knowledge
- Communicates Effectively
- Attention to Detail
- Problem Solving
NATURE IS NOT PREDICTABLE. OUR TECHNOLOGY NEEDS TO BE.
For our 1,800 engineers helping protect our clients' businesses against potential disaster, the ability to reliably transact business from anywhere in the world is critical. That's what makes designing IT systems at FM Global so exciting. My colleagues and I build innovative mobile solutions that ensure critical loss prevention information is never more than a click away. This commitment to protecting our clients' businesses from loss through advanced technology solutions is why I choose to work at FM Global.George — Information Technology Manager — Employee Since 1995
More information about this job:
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
Manages 3 to 5 product owners within the same functional area and leads in the capacity of a player coach of up to 5 teams (50 platform/DevOps/network engineers, technology professionals, and business analysts). This is to deliver valuable, quality, and timely core enterprise infrastructure solutions (e.g. compute/storage, network, virtualization, operating systems, data center), technology products and services, features and capabilities in alignment with enterprise priorities and operational excellence of the various technology products.
Leads the journey product vision and is accountable for the alignment, prioritization of value, and oversight and cost management of all products in the journey. Ensures healthy product backlogs for all products within their journeys while striving for timely delivery, representing the customer and key partners.
Manages key senior business and Strategy & business enablement stakeholders’ relationships for responsible products and services within scope of responsibility. Actively understands the “voice of the customer” from a services-based approach. This is while balancing the core foundational infrastructure requirements for a highly available, performant, secure and feature rich set of foundational infrastructure services.
Provides guidance in assessing, mitigating, and managing product opportunities and risks. Defines and aligns the visions for all products within the journey. Engages customers (other technology functions, users, vendors and engineering and operations teams) daily and is accountable for the overall product management and brand of the various products within a journey.
Aligns stakeholder feedback into product and journey vision and roadmaps while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer. Manages and monitors the value of team delivery and product metrics. Takes advantage of important product metrics and overall product performance to optimize the product.
You will review and support the scope and value of the minimum viable product (MVP) as defined by team and PO. This is to ensure alignment with enterprise goals and objectives. Accountable for removing roadblocks, constantly communicating, and gaining alignment on product investments and strategy with senior business partners. Handles overall product delivery, partners with key business leaders to resolve open issues/questions quickly and efficiently to ensure timely delivery by all teams in the journey.
Actively and effectively utilizes metrics and suggests new solutions to increase the product’s business value and usability, verifying the business value delivered by the product and how it aligns with the client’s strategy. Accountable for maintaining and communicating product vision and roadmaps for all products within the journey. Working with both engineering and operations teams as well as other key areas of strategy & business enablement, reviews and manages cost, delivery, implementation, training, and operations support plans for products within the journeys.
Accountable for product image, branding, satisfaction metrics (e.g. net promoting score/customer satisfaction score for all products in the journeys). Accountable for coaching, mentoring, developing PO talent, and for managing performance of all product owners in the journey.
Nurtures a culture of automation, efficiencies in delivery, communication/collaboration and use of metrics to drive decision making and accountability.
- 7-10 years’ experience in information technology leadership, product management, server, network, application platforms engineering, Dev/SecOps, enterprise technology and/or consulting.
- Knowledge of agile practices in an enterprise infrastructure environment is highly preferred!
- A servant leader and role model with outstanding planning, analytical, decision-making, organization, communication, and teamwork skills. As well as, strong enterprise infrastructure knowledge with the ability to influence others and build consensus.
- Accountable for supporting enterprise priorities and able to make difficult and quick decisions daily with incomplete information for all products across the journey.
- Empowering and creative leader with experimental approach with demonstrated willingness to learn and develop others.
Bachelor’s Degree or equivalent is required. Master’s Degree is a plus.
We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.