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Account Administrator

Administrative - Other, Other Careers Job ID 2022-12594 Primary Location: Los Angeles, California 11/19/2022
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More information about this job:


AFM specializes in commercial property insurance for the middle market. It's what we do. The depth and breadth of our expertise and superior underwriting is second to none. We are skilled in anticipating the unique needs of this market. We constantly explore new ways to expand and tailor coverage to meet our brokers' and clients' ever-evolving business needs. This refined focus has allowed AFM to become an international presence in middle market property insurance spanning five continents.


As a member of the Account Team, this position is accountable for creating property insurance policy contracts and billing documents in compliance with corporate and country specific requirements. This includes validating and reconciling client information necessary to prepare new accounts, renewals, endorsements, and cancellations; composing/building the policy terms and conditions; processing the financial and corporate required information and delivering outstanding service to clients and brokers in coordination with the Production Underwriters and other team members.

Under the supervision of a more experienced Account Administrators, acquires the knowledge and skills required to handle accounts independently

Composes/builds and issues new, renewal and endorsement policy documents in accordance with Production Underwriter quotes and in compliance with underwriting, processing, country and statutory requirements.

Enters and manages prospect/client data and financial information in various systems. Captures all limits of liability, sub-limits, deductibles, rates, and any other required information.

Populates the appropriate billing system through the creation and issuance of accurate invoices and/or provides billing instructions to worldwide issuing offices. Prepares Excel premium allocation spreadsheets.

Provides guidance and technical assistance to the Account Teams on the current processing requirements and liaises with internal offices worldwide to ensure accurate and timely service on accounts and to achieve company and operational objectives. Develops diverse knowledge of all protocols related to global products and services.

Responds to broker inquiries in a timely manner and/or involves other appropriate personnel where necessary.

Maintains organizational, contact and document distribution information for assigned accounts.

The successful candidate will enjoy working in a fast-paced environment and will maintain constructive and harmonious relations with all internal and external customers.


  • High school diploma, college preferred!
  • Minimum 2+ years work experience in an office environment, preferably in an insurance or related work environment
  • Attention to detail and proofreading skills
  • Strong problem-solving capability
  • Advanced computing skills, particularly Microsoft Word and Excel
  • Strong math aptitude and analytical skills
  • Strong organizational skills with ability to plan and prioritize tasks to meet deadlines

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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