Marketing and Design CoordinatorClient Service - Other, Client Service Job ID 2022-12561 Primary Location: Malvern, Pennsylvania 11/02/2022
More information about this job:
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
We are seeking a person that can take an understanding of what is important to our clients, our technical and market information and craft a compelling visual story through client facing material. This position is based in Malvern, PA and reports to the Vice President, Client Service Manager. This person would support the client service department and a cross functional client facing team of about 20 people and closely collaborate with the marketing team. The candidate would coordinate with marketing to create client-centric presentations, direct mailers, proposals, social posts etc. that deliver maximum impact and value to our client base. The ability to creatively and visually translate engineering and insurance information to our clients is needed throughout the client journey. The candidate may also help with the coordination of local events.
There are many career opportunities within the organization and this position could prepare someone for a position in sales, underwriting, account management, marketing or even engineering support. It is a great opportunity to learn our business and how it fits within the greater market place.
Use knowledge of our business model, product and services and connect them to the client needs through personalized client-facing collateral.
Understand which internal marketing campaigns and assets to use for individual account engagement planning.
Review and understand Client Relationship Survey scores and support CSTs to modify internally and externally facing material to addresses deficiencies, if any, in those scores.
Measure and analyze client-centric program performance on agreed-upon account targets.
- Excellent skills with creative tools (i.e. publisher, powerpoint, etc.)
- Excellent verbal and written communications skills.
- Project management skills.
- Ability to influence and lead initiatives.
- Thorough knowledge of the complete suite of Microsoft products.
- Experience with CRM systems (i.e., Microsoft Dynamics 365) a plus.
- Working knowledge of Adobe InDesign, Photoshop, Illustrator
- Proven experience mining the web and familiarity with social networking tools.
- Proven ability to multi-task and establish priorities.
- Ability to be proactive and collaborative.
- Ability to quickly learn new technologies.
- Bachelor’s degree in Marketing, Graphic Design, or related field.
We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.
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