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Claims Technical Assistant

Claims, Other Careers Job ID 2023-12790 Primary Location: Melbourne, Australia 01/24/2023
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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Due to internal promotion, we have an exciting opportunity for a Claims Technical Assistant (CTA) to join the award-winning Claims team in Australia! Based in either Sydney or Melbourne, this is a 6–12-month fixed term contract, full time, hybrid position. We offer extensive learning opportunities and career development paths.

The CTA plays a vital role withing the Claims organisation, providing administrative and technical support by maintaining the loss adjustment inventory record of opened and closed losses, while assisting adjusters with file management support. Includes the processing of claims, subrogation/salvage recoveries, reinsurance placements, policy coverage confirmation, statutory reporting requirements, daily transaction reconciliation, and miscellaneous special projects.


  • Provide claim processing function for the operation. Use your attention to detail to carefully review reports and information to obtain necessary policy information for distribution to team members.
  • Create and maintaining new losses, uploading information in the system. Processing and tracking payments, distribution of statements of settlement to clients/brokers and consultants.
  • Provide administrative support for adjustment processing on losses within Maintain loss control system and distribution of adjustment correspondence internally and to Insured's.
  • Assist the by generating reports as required to monitor contributions to Key Result Areas.
  • Use your strong communication skills to connect and collaborate with various teams and departments for information gathering and problem-solving issues, ensuring losses are processed accurately and quickly.
  • Demonstrate your strong digital literacy and stay on top of company-based systems technology.



  • High school diploma (college degree is desirable)
  • 3+ year experience preferably within insurance, finance, or similar environment. Combination of education and work experience will be considered.
  • Strong knowledge of Microsoft Office applications, primarily Excel and other database software. Proven proficiency working with numbers and analytical skills.
  • Excellent oral and written communication skills; Strong interpersonal skills, a professional attitude, and a willingness to learn
  • Ability to plan, organize and prioritize work, taking directions from several sources.
  • Problem-solving abilities.
  • Attention to detail and proofreading skills.
  • Self-motivated.
  • Time management.
  • Team-player, with ability to work independently.
  • Flexibility/adaptability to change.
  • Customer service oriented.

We offer our employees excellent career advancement opportunities and a wide range of benefits including career long learning, education assistance, flexible working, private health insurance & rich well-being programs, volunteer days and much more!

FM Global is committed providing all candidates with equal opportunities, and attracting, developing and retaining a diverse workforce.

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