Customer Service Consultant
North Olmsted, Ohio
You’ll quickly learn that we’re not like other property insurance companies. We’re guided by the belief that most losses can be prevented. So we do everything we can to understand your business needs and reduce your risk.
What makes a successful Candidate at FM Global? Check out the traits we’re looking for and see if you have the right mix.
- Client/Customer Focus
- Decision Quality
- Collaboration and Teamwork
- Ensures Accountability
- Change Agent
- Communicates Effectively
Hear what our employees have to say about working at FM Global
employee since 2008
WHEN YOU'RE INVESTED IN SOLVING CHALLENGES, IT HELPS TO BE WITH A COMPANY THAT INVESTS IN YOUR SUCCESS.
My parents have always instilled in me the concept of working hard, having fun, thinking long term and planning for the future. FM Global is exciting, innovative and dynamic, and with so many professional opportunities here, it's also a company where you can spend your whole career and never get bored. I remember back during one of my initial interviews with FM Global, a manager shared that over 80% of the office staff had been with the company since they graduated college. That kind of longevity is one of the reasons I decided to work at FM Global. I'm proud to work for a company that invests in its employees and trains them to be the best. The willingness to learn is universal, the exposure to knowledge is infinite and the different career paths are endless. The opportunities to think long term don't get much broader.
See how FM Global and East Kentucky Power Cooperative partner to manage boiler and machinery risk.
FM Global Named One of America’s Best Employers by Forbes
Your financial goals are important to us, so we offer retirement programs that reflect local policy and custom.
Your time at FM Global should be valuable and enriching, with plenty of opportunities for skills development and career growth.
Eligible employees participate in an incentive plan based on the company achieving its annual financial goals.
More information about this job:
Overview - External:
For nearly two centuries, FM Global clients have relied on our unmatched expertise in creating engineering-driven risk management solutions. FM Global is the world's largest commercial property insurance and risk management organization specializing in large properties. More than one in three Fortune 1,000 company, as well as leading international corporations, benefit from FM Global's superior financial strength, risk management skills and extensive expertise in loss prevention engineering and research.
The Cleveland Office has a job opportunity for an engineering Customer Service Consultant. The Customer Service Consultant position is responsible for coordinating engineering resources to mitigate exposures at client locations. This is done via inbound and outbound calls, e-mails and fax from clients and Consultant Engineers.
Responsibilities - External:
Assist clients with managing Automatic Fire Protection Impairments and minimize the extent and duration of such impairments. Record, prioritize and follow-up on impairments while determining the associated Loss Expectancy and scenarios.
Record and Manage Improperly Closed Valves reported by Consultant Engineers.
Coordinate action plans for clients with extended impairments, Major Impairments, idle/vacant locations, and strikebound plants. Communicate client activity with the Account Team per FM Global requirements.
Work with the engineering department to coordinate visits, if necessary.
In times of Natural Hazard Catastrophes, work with the engineering department to contact clients to canvass for damage and minimize exposures.
Qualifications - External:
Education: Bachelor’s degree or College Certificate/Diploma preferred. Equivalent experience may be substituted. Preference given to Engineering or Fire Protection backgrounds.
Experience: 3+ years office experience.
Skills/Knowledge: Microsoft Office Suite. Excellent oral and written communication skills. Above average organizational and customer service skills.