Skip Navigation Back to top
Corporate Engineering and Research Jobs and Careers at FM Global

Customer Service Consultant

North Olmsted, Ohio

Apply Now


You’ll quickly learn that we’re not like other property insurance companies. We’re guided by the belief that most losses can be prevented. So we do everything we can to understand your business needs and reduce your risk.

Back to Job Navigation (Overview)

Success Profile

What makes a successful Candidate at FM Global? Check out the traits we’re looking for and see if you have the right mix.

  • Client/Customer Focus
  • Decision Quality
  • Collaboration and Teamwork
  • Ensures Accountability
  • Change Agent
  • Communicates Effectively

Back to Job Navigation (Success)

Our People

Hear what our employees have to say about working at FM Global


Account manager
employee since 2008

My parents have always instilled in me the concept of working hard, having fun, thinking long term and planning for the future. FM Global is exciting, innovative and dynamic, and with so many professional opportunities here, it's also a company where you can spend your whole career and never get bored. I remember back during one of my initial interviews with FM Global, a manager shared that over 80% of the office staff had been with the company since they graduated college. That kind of longevity is one of the reasons I decided to work at FM Global. I'm proud to work for a company that invests in its employees and trains them to be the best. The willingness to learn is universal, the exposure to knowledge is infinite and the different career paths are endless. The opportunities to think long term don't get much broader.


Back to Job Navigation (Quote)


  • Retirement

    Your financial goals are important to us, so we offer retirement programs that reflect local policy and custom.

  • Career Development

    Your time at FM Global should be valuable and enriching, with plenty of opportunities for skills development and career growth.

  • Employee
    Incentive Plan

    Eligible employees participate in an incentive plan based on the company achieving its annual financial goals.

Back to Job Navigation (Rewards)


Job ID 2019-8337 Date posted 01/17/2019 Locations North Olmsted, Ohio;

More information about this job:

Overview - External:

For nearly two centuries, FM Global clients have relied on our unmatched expertise in creating engineering-driven risk management solutions. FM Global is the world's largest commercial property insurance and risk management organization specializing in large properties. More than one in three Fortune 1,000 company, as well as leading international corporations, benefit from FM Global's superior financial strength, risk management skills and extensive expertise in loss prevention engineering and research.

The Cleveland Office has a job opportunity for an engineering Customer Service Consultant. The Customer Service Consultant position is responsible for coordinating engineering resources to mitigate exposures at client locations. This is done via inbound and outbound calls, e-mails and fax from clients and Consultant Engineers.

Responsibilities - External:

Assist clients with managing Automatic Fire Protection Impairments and minimize the extent and duration of such impairments. Record, prioritize and follow-up on impairments while determining the associated Loss Expectancy and scenarios.

Record and Manage Improperly Closed Valves reported by Consultant Engineers. 

Coordinate action plans for clients with extended impairments, Major Impairments, idle/vacant locations, and strikebound plants.  Communicate client activity with the Account Team per FM Global requirements.

Work with the engineering department to coordinate visits, if necessary.

In times of Natural Hazard Catastrophes, work with the engineering department to contact clients to canvass for damage and minimize exposures.

Qualifications - External:

Education: Bachelor’s degree or College Certificate/Diploma preferred.  Equivalent experience may be substituted. Preference given to Engineering or Fire Protection backgrounds. 

Experience: 3+ years office experience.

Skills/Knowledge: Microsoft Office Suite. Excellent oral and written communication skills. Above average organizational and customer service skills.

Apply Now