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Account Manager

Client Service Job ID 2022-12250 Norwood, Massachusetts 08/02/2022
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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

FM Global’s Boston, Massachusetts Operation has an opening for a dynamic Account Manager in our Client Service Department. This position will perform insurance servicing and property underwriting activities on existing accounts and new business. This position's primary function is to serve as the account team leader or manager of the account. The account manager will serve as the key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering, and claims services.

This position is for an AM I to Senior AM, depending on the level of the candidate’s skill and experience. Varying levels of experience and qualifications will be considered.


Maintain a profitable book of business by effective use of sales techniques, client relationships, risk assessments, application of sound underwriting principles and creative use of underwriting resources.

Ensure premium growth by retaining existing clients through value added service and by establishing equitable terms and conditions on new accounts introduced by sales executives. Ensure policies accurately reflect both the insured's and FM Global's intent of coverage. This position is not responsible for new business production.

Provide professional advice and consultation to all clients on insurance coverages and risk management matters, making them aware of the benefits derived from various products and services offered by FM Global.

In conjunction with Account Engineers, establish risk improvement priorities and support efforts to obtain client compliance with loss prevention recommendations.

Protect FM Global's assets through creative use of company underwriting programs and adherence to published guidelines which include: Line-setting Techniques, Judicious Purchase of Reinsurance (where warranted), Timely Issuance of Binders and Policies, Catastrophe Aggregate Analysis, M.F.L. Analysis and Cross Liability Checks.

Collect outstanding premium balances in a timely manner to meet Operation's goals and objectives.

Continue professional development - maintain necessary licensing and continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices, and insurance industry developments.

Provide leadership to the overall FM Global account team, ensuring that the Client Service Process is implemented effectively and efficiently.

Handle change by prioritizing routine activities, workloads, and projects and through delegating to support staff as necessary.

Evaluate manuscript coverage/wording requests: analyze existing policy language; degree and type of exposure; pricing; and develop additional policy language if warranted.


  • Bachelor’s degree or equivalent; CPCU or ARM desired!
  • Minimum 5+ years FM Global experience or 5+ years industry experience (broker, insurance, reinsurance company) in servicing/underwriting large property accounts of varying occupancies.
  • Strong understanding of property loss prevention concepts desired.
  • Demonstrated efficiency at accessing and influencing the decision maker.
  • Strong familiarity with FM Global's client service process preferred.
  • Working knowledge of property insurance and forms, financial documents, as well as business computer applications.
  • Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
  • Knowledge of internal systems and Microsoft Office products.

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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