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Guest Service Representative

Hospitality/Food/Lodging, Real Estates, Other Careers, Hobbs Brook Job ID 2023-12761 Primary Location: Norwood, Massachusetts 01/25/2023
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Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit HBRE is the real estate division of FM Global.

This Guest Service Representative position supports our Four Points by Sheraton Hotel and Conference Center in Norwood, MA!


Shift needed: 3 PM-11:30 PM (with weekend and holiday availability)

The PM Guest Service Representative is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The GSR represents the brand as all guests enter the hotel. Provide our guests/customers with the highest level of hospitality and professionalism, meeting and then exceeding the needs of others whenever possible. Must be able to think on your feet to solve guest problems, and have an ability for managing inquiries in connection with high-speed Internet service, telephone and, hotel services, hours of operation, key hotel personnel, in-house events, directions and more. 


  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Must be flexible/able to multitask
  • Experience with hotel reservations software, like LightSpeed, Marsha, Empower and Dorma Kaba for guest keys preferred.
  • Great customer service attitude. Excellent communication and organizational skills. Bilingual a plus
  • Reliable, Punctual and Positive attitude

The hiring range for this position is $15.24 to $21.89 per hour. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Sheraton/Marriott employee discount at participating hotels.

HBRE/FM Global is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

Please note that all HBRE/FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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