The successful candidate will investigate, resolve, and settle Property Damage and Business Interruption claims within their assigned authority in an equitable manner to the satisfaction of the client and FM Global, in accordance with policy terms and conditions. They will provide direction and assistance to the client with loss mitigation, salvage, restoration of production, claims preparation and subrogation. In addition, the successful candidate will retain, manage, and control internal and external consultants, to assist with the claim adjustment process as needed.
Depending on the experience level, the successful candidate will be assigned as the handling claim adjuster on Property Damage and Business Interruption losses, up to $500,000 without a supervisor, and as the primary adjuster with a supervisor on losses up to $1,000,000, within the Operations geographical area (Illinois, Wisconsin, and Indiana), or as otherwise directed by the Operations Claims Manager. The assigned losses will have varying degrees of size and complexity.
In addition to seeking assistance within FM Global, in consultation with a supervisor, the incumbent is authorized to engage recognized independent adjusters, forensic accountants, consultants, engineers or salvage experts. They are also responsible for identifying legal needs, and with the approval of the Operations Claims Manager also recommends engagement of attorneys where subrogation is involved.
Negotiates with the insured to reconcile differences of opinion about the extent of loss and determines policy coverage application to reach an equitable and fair settlement as promptly as possible.
Adheres to Fair Claims Handling requirements relating to claim investigations and payments as outlined in the state/provincial manuals and FM Global Claims operating requirements.
The successful candidate keeps the insured and FM Global claims offices advised of progress of losses being handled via timely letters and memos. Disagreements relating to coverage and measurement disputes shall be brought to the attention of the Operations Claims Manager Written for review and action.
Jurisdictional licensing may be necessary in some cases.
The position requires the candidate to spend approximately 50% of their work time in the office or in the field in line with the Operation’s requirements. The remaining time, working from home is possible. The candidate must be willing to travel, sometimes with short notice, and work out of town as needed in order to effectively manage assigned losses.