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Marketing Specialist

Client Service Job ID 2023-13376 Primary Location: San Pedro, Mexico 08/29/2023
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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

FM Global Latin America Operations is looking for a Marketing Specialist. This position will report to our Client Service Manager and will be based out of our Monterrey Office located in San Pedro Garza Garcia; however this person will provide support to our Client Service Teams in both Sao Paulo and Monterrey.

We are seeking a person that can take an understanding of what is important to our clients, our technical and market information, and craft a compelling visual story through client facing material.  This person would support the Client Service department and a cross functional client facing team and closely collaborate with the marketing team. The candidate would coordinate with marketing to create client-centric presentations, direct mailers, proposals, social posts etc. that deliver maximum impact and value to our client base.


  • Use knowledge of our business and offerings and connect them to the client needs through personalized client-facing collateral (e.g., client service plans, risk improvement plans and stewardships). Identify internal and external resources for use in marketing execution for targeted strategic accounts.
  • Understand which internal marketing campaigns and assets to use for individual account engagement planning.
  • Review and understand Client Relationship Survey scores and support CSTs to modify internally and externally facing material to addresses deficiencies, if any, in those scores.
  • Orchestrate and lead ongoing account check-ins with CSTs to ensure account goals, key contacts and account plans stay on track and discuss upcoming account requirements and modifications.
  • Measure and analyze client-centric program performance on agreed-upon account targets. Provide ongoing data and insights on strategic accounts and contacts within these accounts.


  • Bachelor’s degree in Marketing, Graphic Design, or related field. 2+ years of marketing experience is desired.
  • Excellent verbal and written communications skills in English and Spanish. Portuguese is desirable. 
  • Project management skills.
  • Ability to influence and lead initiatives.
  • Thorough knowledge of the complete suite of Microsoft products.
  • Experience with CRM systems (i.e., Microsoft Dynamics 365) a plus.
  • Excellent Creative Suite Skills
  • Working knowledge of Adobe InDesign, Photoshop, Illustrator
  • Proven experience mining the web and familiarity with social networking tools.
  • Proven ability to multi-task and establish priorities.
  • Ability to be proactive, goal oriented and collaborative.
  • Ability to quickly learn new technologies.

We offer a dynamic and challenging work environment that is personally and professionally rewarding. There are a wide range of growth and career opportunities worldwide. Professional development is an integral part of our philosophy; thus, our employees are engaged in appropriate international and national training and development programs.

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