Customer Service Consultant
St Louis, Missouri
At FM Global, we work with many of the world’s largest organizations to help protect their commercial and industrial property against threats. Our field engineers specialize in a wide range of disciplines, including electrical, mechanical, chemical, civil and industrial engineering, as well as fire protection.
What makes a successful Engineer at FM Global? Check out the traits we’re looking for and see if you have the right mix.
- Attention to Detail
- Customer Focus
- Decisiveness & Judgment
- Flexibility & Achieving Change
- Gets Results
Hear what our employees have to say about working at FM Global
Sr. Consultant engineer
employee since 2007
I play a part in building a bright future that can weather any storm.
Many times, the safety of entire communities is influenced by our work. On one project in Florida, I worked with a client to make sure a critical 911 communications facility would be operable during and after a Category 5 hurricane. Advising them on things like how to protect vital generator systems and helping them make costeffective design decisions, I had a hand in building something truly substantial. In the end, our client was happy to have a partner that understood and worked with them to meet their unique needs.
See how FM Global and East Kentucky Power Cooperative partner to manage boiler and machinery risk.
FM Global Named One of America’s Best Employers by Forbes
Depending on your role, we offer a company vehicle to suit your traveling needs.
Your financial goals are important to us, so we offer retirement programs that reflect local policy and custom.
Your time at FM Global should be valuable and enriching, with plenty of opportunities for skills development and career growth.
Eligible employees participate in an incentive plan based on the company achieving its annual financial goals.
More information about this job:
Overview - External:
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
The Customer Service Consultant position is responsible for utilizing engineering resources to identify, estimate and reduce the risk associated with fire protection (ex. fire sprinklers and fire pumps) outages at client locations. This is done via inbound and outbound calls, e-mails and fax from clients and Consultant Engineers.
Responsibilities - External:
Assist clients with managing Automatic Fire Protection Impairments and minimize the extent and duration of such impairments. Record, prioritize and follow-up on impairments to determine the risk and potential scenario resulting from the interruption of fire protection.
Record and manage sprinkler valve closures identified and reported by Consultant Engineers. Consult with clients to ensure proper precautions are being taken and that the duration and extent of the hazard are mitigated.
Coordinate action plans for clients with extended interruption of fire protection coverage, interruptions resulting in exposures to client property, idle/vacant locations, and strikebound plants. Communicate client activity with the Account Team per FM Global requirements.
Work with the engineering department to coordinate visits to client locations, if necessary.
Provide training for new consultant engineers and help train new clients managing fire protection outages.
In times of extreme weather, work with engineering department to reach out to clients potentially affected by the event. Discuss precautions and/ or action items to reduce potential. Following an event, estimate resulting damage, coordinate engineering resources and communicate with claims as needed.
Qualifications - External:
Education: Bachelor’s degree or College Certificate/Diploma preferred. Equivalent experience may be substituted. Preference given to Engineering or Fire Protection backgrounds.
Experience: 3+ years office experience and experience in customer service or client facing role.
Sills/Knowledge: Microsoft Office Suite. Excellent oral and written communication skills. Above average organizational and customer service skills.