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Claims, Other Careers Job ID 2022-12222 Vaughan, Canada 07/28/2022
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More information about this job:


FM Global has an opportunity for an Adjuster position, preferably with a claims, engineering, or account manager background to work in the Toronto Operations Claims office in Vaughn, Ontario. The grade of the position will be 13 - 17 to be determined based on the candidate's experience level. Relocation available.

The incumbent investigates, resolves, and settles Property Damage claims within their assigned authority in an equitable manner to the satisfaction of the client and FM Global in accordance with policy terms and conditions.

The incumbent provides direction and assistance to the client with loss mitigation, salvage, restoration of production, claims preparation and subrogation. In addition, the incumbent retains, manages and controls internal and external consultants, as needed


Depending on the experience level, the incumbent is assigned losses, including Property Damage and Business Interruption losses, up to $500,000 without a supervisor and as the first adjuster on losses up to $1,000,000 within the Operations geographical area, or as otherwise directed by the Operations Claims Manager.

Consults with the insureds and offers FM Global assistance in loss mitigation, salvage, restoration of production and claims preparation. In addition to seeking assistance within FM Global, in consultation with a supervisor, the incumbent is authorized to engage recognized independent adjusters, forensic accountants, consultants, engineers or salvage experts. They are also responsible for identifying legal needs, and with the approval of the Operations Claims Manager also recommends engagement of attorneys where subrogation is involved.

Negotiates with the insured to reconcile differences of opinion about the extent of loss and/or coverage to reach an equitable and fair settlement as promptly as possible.

When a loss is settled, forwards the claim with their recommendations for payment to the Operations office where the account is written for final review and approval.

Adheres to Fair Claims Handling requirements relating to claim investigations and payments as outlined in the state/provincial manuals and FM Global Claims operating requirements.

The incumbent keeps the insured and FM Global claims offices advised of progress of losses being handled via timely letters and memos. Disagreements relating to coverage and measurement disputes shall be brought to the attention of the Operations Claims Manager Written for review and action.

Jurisdictional licensing may be necessary in some cases.

The position is office based with required field work. The candidate must be willing to travel, sometimes with short notice, and work out of town as needed in order to effectively manage assigned losses.



This position requires a 4-year university degree.


2 or more years of FM Global claims adjuster, field engineering or account manager experience preferred.


An understanding of claims procedures

Interpersonal skills including negotiating and consulting

Excellent written and oral communication skills.

Must be organized and possess ability to make quick and sound recommendations.

A high-level business understanding of FM Global is required as is a working knowledge of company-based technology.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that all FM Global visitors, including external candidates interviewing for open positions will be required to be vaccinated and should be prepared to provide proof of vaccination.

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