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System Administrator

Information Services - Other, Information Technology Job ID 2023-12938 Primary Location: Waltham, Massachusetts 02/27/2023
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More information about this job:


This position is an in-office role working from our office located in Waltham, MA.  This position will also require travel to our offices located in Wakefield, MA and Norwood, MA dependent on business needs.

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


The System Administrator will manage specialized business systems and locally deployed network infrastructure that can require direct engagement with local and remote software development teams, 3rd party vendors and end-users. They will be responsible for working with software and infrastructure vendors in collaboration with Technology Infrastructure & Operations teams to design, modify, upgrade, and support network infrastructure, servers and end-user computer systems. They will oversee daily performance and health of locally managed networks and specialized business systems. Tasks may include triage, repairs, installing, upgrading and monitoring software and hardware. They may also provide initial frontline support for server and endpoint operating systems, enterprise business applications, security tools, web-servers, laptop, and desktop PCs and other input devices (printers, scanners, POS) where applicable.

Deploys, configures and maintains specialized business systems, printers, network hardware and other peripherals in support of key business units, ensuring that they are effectively managed in alignment with FM Global enterprise IS standards and processes. 

Has a good understanding of the current technological information systems and standards and recommends appropriate technologies, tools, and techniques to be used.

Takes ownership in monitoring of local IT system/network performance and takes corrective action and/or escalates problems to other IS support personnel to resolve problems.

Proactively engages with local office personnel and other IS support staff, provides front-line system troubleshooting and demonstrates strong interpersonal skills to achieve cooperative working relationships.

Maintains business systems, servers and network infrastructure in collaboration with 3rd party providers and FM Global IS teams.

Demonstrates a high degree of professionalism while representing FM Global and Information Services to internal stakeholders, customers, clients and outside vendors.


3-5 years of experience in information technology or a related field.

Technical Knowledge

  • Knowledge in supporting a Windows based server/client computing environment 
  • Broad range of telecommunications including mobile, network, desktop and POS system experience.
  • Management of vulnerability scans and remediation with the appropriate avenues/3rd parties. 
  • Familiarity with managing the technical aspects of Cisco Meraki equipment preferred. 
  • Experience in supporting access points, security technologies, LAN, WAN

Technical Skills

  • Interfacing with 3rd party vendors to manage the on-going relationship needs and on-going execution.
  • Significant user support experience.,
  • Solid analytical and problem-solving abilities.
  • Well-developed and varied hardware troubleshooting skills in domain and non-domain computing environment (e.g. Active Directory).
  • On-Prem and Cloud based computing infrastructure, network infrastructure, back-end servers and application support.

Soft Skills

  • Ability to determine priorities, develop local strategies, procedures, work practices, and manage projects of varying scope.
  • Ability to work autonomously with minimal supervision or in a team environment and an ability to balance conflicting priorities.
  • Excellent customer service and interpersonal skills.
  • Demonstrated organizational skills.
  • Well-developed and effective oral and written communication skills.
  • Ability to interact effectively with local management teams to ensure that needs are identified and addressed. 
  • Comfortable with own limits and with escalating issues as appropriate.


  • Bachelor’s degree in computer sciences, technology or a combination of.

The hiring range for this position is $85,800 to $123,300. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Please note that full vaccination against COVID-19 is a condition of employment with FM Global in the U.S. and a condition of FM Global office entry in Canada. Further, all FM Global visitors, including external candidates interviewing onsite for open positions, are required to be fully vaccinated against COVID-19 and show proof of vaccination.

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